Rules & limits
Torrents, games and ping, AI services, MAX and other things worth knowing about how the service works.
Torrents
Section titled “Torrents”Torrent traffic through the VPN is not allowed: it makes server providers send complaints and they may block a server for every user on it.
If the system detects torrents, you get a notice and your access is blocked. Close the torrent client — the block lifts in about 5 minutes. If you are sure it is a mistake, message support.
Downloading large files (games from a launcher, for example) is fine. After a sharp traffic spike we sometimes ask to confirm it is not a torrent — that is just a routine check.
Games and ping
Section titled “Games and ping”- A VPN does not lower ping: traffic goes through a server in another country, so latency is usually higher than without a VPN. Internet speed does not affect ping.
- Check server latency with the test button in the app and pick the closest one.
- Games that do not need the VPN are better sent directly — see Routing rules.
- If a game blocks players by account region, a VPN cannot get around it.
AI services
Section titled “AI services”Some AI services (Claude, for example) block accounts that sign in from different countries. To avoid that, always use the same location for them (Germany, for example) — changing IP addresses within one country causes no problems.
If a service says your region is not supported, try another location and tell us which one showed the error.
MAX messenger
Section titled “MAX messenger”MAX does not work while the VPN is on — this is intentional, for your protection.
Mobile operators
Section titled “Mobile operators”The service works with all operators. If mobile internet works poorly, use the linked profile. It cannot be guaranteed to work under operator-side restrictions (“whitelists”) — it depends on the region.
Locations
Section titled “Locations”Currently available: Germany (Frankfurt, Nuremberg), the Netherlands (Amsterdam, Eygelshoven), Japan (Tokyo) and Russia (Moscow). Every location is available on every plan and you can switch freely. The list keeps growing — the current one is always in the app after a profile update.
There is no Kazakhstan location yet: we have not found a reliable provider for it.
Platforms
Section titled “Platforms”- Apps for all popular platforms — see Installation.
- Servers and infrastructure (Linux, Docker) — we offer turnkey setup, message support.