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Getting started

Payments

Trial, renewal, changing plans, extra devices, auto-renewal and refunds.

The first day is free: 10 GB of traffic and 1 device. When the day or the traffic runs out, the VPN stops connecting — that is expected, not an error. Then Start at the regular price.

To pay for a subscription during the trial, press Change plan in your account.

You can pay for 1, 3 or 12 months. The longer the term, the lower the monthly price — up to −25% on the annual plan. The features stay the same. Current prices are on dominants.link.

Traffic is unlimited on every plan. It is limited only during the trial and on the linked profile.

  • Renewal extends your current plan.
  • To move to another plan, press Change plan. Your remaining days do not burn: they are either kept or recalculated to the price of the new plan — the account shows the result before you pay.

After paying, update the profile in the app. The app only picks up the expiry date when the profile updates, so until then it may show the old date or “0 days”. The actual date is always in your account.

If your plan does not have enough devices, buy extra ones in the main menu of your account (the device count slider) or switch to a plan with a bigger limit.

  • If the device count did not change after paying, reload the account page. Still the same — message support and attach the receipt.
  • If you accidentally lowered the number of paid devices and cannot raise it back, message support as well — we will fix it.

To turn it off: your account → Payments tab. It shows the linked payment method and the auto-renewal switch. In the bot, it is the third tab → Payments.

To turn it on: at your next payment, leave the “save payment method” checkbox ticked.

I paid, but the subscription was not extended

Section titled “I paid, but the subscription was not extended”
  1. Check the expiry date in your account — most often the payment has already gone through.

  2. Update the profile in the app.

  3. If the date in the account did not change, message support with the receipt or a screenshot of the payment.

Refund terms are described in the “Payment and refunds” section of the user agreement. In short, a refund is possible if access was not provided or the service was not delivered due to a technical fault on our side. Contact support within 24 hours of the payment — each case is reviewed individually. Do not file a chargeback with your bank without messaging us first.