Support
How to reach TeamDominant support through your account and what to include so your issue is solved faster.
Support works in a chat right inside your account — real people answer.
How to write to us
Section titled “How to write to us”-
Open your account on the website infra.dominants.link. In Telegram, the same account opens through the @teamdominant_get_bot bot.
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Go to the support section and describe the problem. Your request becomes a ticket, and all further messages in the chat are added to it.
If you cannot get into your account, email support@dominants.link.
When you will get an answer
Section titled “When you will get an answer”You can write at any time. The main working hours are 08:00 to 20:00 Moscow time: if your request arrives later, you get an automatic confirmation and the reply comes during working hours — often sooner.
If a ticket was closed but the question remains, just open a new one.
What to include
Section titled “What to include”The more details in the first message, the faster the fix:
- device and system — for example, iPhone 15, Android, Windows 11;
- app and its version — Koala Clash, FlClashX, Rabbit Hole;
- what exactly does not work — the whole VPN or a specific website, game or app;
- the server with the problem, and whether you tried others;
- your connection — Wi-Fi or mobile, the provider or operator;
- a screenshot of the error and, if possible, logs.
How to collect logs — see Koala Clash and Rabbit Hole. If a file or a video will not attach, upload it to cloud storage and send the link.
No access to your account
Section titled “No access to your account”If your account does not open while the VPN is on, the protection system may have blocked your IP address by mistake. Turn the VPN off and open the account again. If that does not help, email support@dominants.link and include your IP address from 2ip.ru (open it with the VPN off).
Complex setups
Section titled “Complex setups”For routers, servers and other non-standard cases we can help over remote access (RustDesk or AnyDesk) — we will arrange it in the ticket.
News and outages
Section titled “News and outages”We post about maintenance and server outages in the alerts channel — check it if something stopped working for everyone.