Alerts channel

Use alerts channel to stay updated on service status and important project updates. This channel is subscriber-only. To get access, open Get access and use Channel button in bot’s chat.

Note

This is a broadcast channel. You receive official updates quickly, without support chat noise.

What we post

• Incident alerts when service quality drops or access is unstable.
• Planned maintenance windows with expected impact and timing.
• Security and policy notices that affect customer usage.
• News and announcements about releases, changes, or milestones.
• Resolution updates when incidents are closed.

How to use the channel

1. Join alerts channel in Telegram.
2. Set notifications to All messages if you need immediate updates.
3. Pin the channel so you can check status quickly during incidents.
4. Use support for help requests. Keep alerts for announcements only.

Update format

Most posts include:

• Affected service or feature.
• Expected customer impact.
• Next update time when available.